HIPAA-Aware Patient Assistant

Capability Showcase

The Challenge

Healthcare support queues are dominated by routine, repetitive queries — appointment timing, prep instructions, post-visit care — that nonetheless demand careful PHI handling. Off-the-shelf chatbots either leak data, hallucinate, or escalate everything to a human.

Our Approach

We implement a RAG pipeline grounded only in approved provider documents, with PHI redaction in both prompt and response paths. A confidence-gated router escalates ambiguous queries to a human agent with full conversation context, while a complete audit trail satisfies compliance review.

The Outcome

Patients get accurate answers in seconds; agents get their day back to handle the cases that actually need a clinician's judgment; compliance gets an evidence trail they can defend.

This is an illustrative capability showcase — not a real client engagement. The scenario is a composite of common intelligent chatbotschallenges; the architecture and approach are what we deliver in practice, but the figures are realistic targets rather than measured results from a specific project. We don't name clients or use their data without written permission.